About

We turn conversations into revenue.

Every unanswered comment is a lost sale. We built Exerta because no team can be everywhere, 24/7. AI employees can.

The gap between what automation promised and what it delivered was too big to ignore.

Building since

2023

52%

Building since

Brands on Exerta

250+

240+

Brands on Exerta

Actions automated a year

3M+

0M+

Actions automated a year

Recovered for brands

$2M+

110+

Recovered for brands

Trusted by teams at:
Everyquestionanswered.Everynastycommenthidden.Everysalerecovered.Whileyourteamsleeps,travels,orscalesthenextwinningad,youragentsturneveryconversationintorevenue.
Everyquestionanswered.Everynastycommenthidden.Everysalerecovered.Whileyourteamsleeps,travels,orscalesthenextwinningad,youragentsturneveryconversationintorevenue.
Everyquestionanswered.Everynastycommenthidden.Everysalerecovered.Whileyourteamsleeps,travels,orscalesthenextwinningad,youragentsturneveryconversationintorevenue.

What we believe

1.

Revenue over vanity

We measure ourselves on recovered sales and protected ad spend, not vanity dashboards. If it does not make you money, it does not ship.

1.

Revenue over vanity

We measure ourselves on recovered sales and protected ad spend, not vanity dashboards. If it does not make you money, it does not ship.

2.

Natural, never robotic

Replies should sound like your best rep on a good day. Nobody wants to talk to a script, so our agents never sound like one.

2.

Natural, never robotic

Replies should sound like your best rep on a good day. Nobody wants to talk to a script, so our agents never sound like one.

3.

Protection is half the job

Answering buyers is only half the work. Hiding the negativity that scares them away is the other half, and we treat it that way.

3.

Protection is half the job

Answering buyers is only half the work. Hiding the negativity that scares them away is the other half, and we treat it that way.

4.

As hands-on as you want

Run everything yourself, or have our team build, test and maintain your agents for you. Software with humans behind it.

4.

As hands-on as you want

Run everything yourself, or have our team build, test and maintain your agents for you. Software with humans behind it.

5.

Learning that compounds

Every conversation teaches your agents something. The longer Exerta runs, the sharper it gets, and it never quits.

5.

Learning that compounds

Every conversation teaches your agents something. The longer Exerta runs, the sharper it gets, and it never quits.

6.

Honest numbers

Every reply, hide and recovered sale is logged and attributed. You see exactly what your agents did and what it earned.

6.

Honest numbers

Every reply, hide and recovered sale is logged and attributed. You see exactly what your agents did and what it earned.

Our story

2018

The Italian Job

Our first winning ad campaign was in Italy. Then the comments turned: insults and scam accusations in a language we could not speak, misspelled in more ways than any keyword filter could catch. New buyers read them and stopped clicking. The campaign died, and the lesson stuck: the comment section decides whether an ad lives or dies.

2018 to 2022

$31M+ the hard way

Our founding team runs its own affiliate campaigns across ecommerce, lead gen and pay-per-call, driving over $31M in revenue and living in the comment sections the whole time.

Q4 2023

We build our own

Tired of duct-taped reply tools, we start building our own engagement system, with tracking, short links and split testing baked in from day one.

2024

Meta goes live

Facebook and Instagram comments, DMs and moderation rules ship. The first brands onboard and the first recovered sales get logged.

2025

Smarter and wider

TikTok moderation, webchat agents and Icebreaker ship as Exerta passes 250+ brands, from solo founders to billion-dollar names.

Next

Every channel

SMS, email, voice and on-page agents are on the way. One brain, every channel your customers touch.

The team behind Exerta

Myko M.

Founder

Evie O.

Head of Onboarding & Support

Paul K.

Founding Engineer

Lauri V.

Growth Partner

Beatrice S.

Customer Support

Detlef W.

Customer Support

Elaine D.

Customer Support

Myko M.

Founder

Evie O.

Head of Onboarding & Support

Paul K.

Founding Engineer

Lauri V.

Growth Partner

Beatrice S.

Customer Support

Detlef W.

Customer Support

Elaine D.

Customer Support

Myko M.

Founder

Evie O.

Head of Onboarding & Support

Paul K.

Founding Engineer

Lauri V.

Growth Partner

Beatrice S.

Customer Support

1

Team members worldwide

1

Countries represented

1

Open positions right now


Social proof

Loved by teams that move fast.

Trusted by Remedy Meds, RxPros and 250+ other brands. Here is what they say.

  • The team at Exerta have been excellent and added over $250,000 in incremental revenue in 75 days. I highly recommend this service to any brand spending over $1,500 a day on ads on Meta or other social platforms.

    Mike Woolsey

    Verified Trustpilot review

    Been using Exerta for a month and my ROI nearly doubled. Setup was easy and the customer service is great. All my DMs, comments, and the conversions I would have lost are handled automatically.

    Moses

    Verified Trustpilot review

    Customer service is top notch and the platform is easy to use. This service has brought me over $30K in extra revenue this year.

    Nick Miller

    Verified Trustpilot review

  • There are a lot of tools out there designed to improve ROI on Meta. Most of them are not worth the money or the time. Exerta helps me monetize my post comments so well that it has turned losing ads into profitable winners.

    JW

    Verified Trustpilot review

    The product is really focused on media buyer needs. AI bots can create a real difference for auto replies.

    G.D.

    Verified Trustpilot review

    We were paying two VAs to watch comments overnight. Exerta replaced that in a week, and it catches things they missed. The hidden-comment count alone justified the price.

    Dana K.

    Head of growth, supplements brand

  • Set it up on a Friday. Came back Monday to 63 answered comments and 9 sales I would have slept through.

    Tomas

    Media buyer, DTC skincare

    Our CPA dropped after we cleaned up the comment sections. Buyers read comments before they click. Now ours actually sell for us.

    Priya S.

    Ecom founder

    It runs our client pages around the clock. No more 2am Slack fires about some troll under a fresh creative.

    Marcus B.

    Agency owner, lead gen

Trustpilot average

4/5

every review 5 stars

Recovered for brands

0M+

and counting

Automation success

87%

replies that never fail

Brands on Exerta

100+

solo founders to enterprise

Social proof

Loved by teams that move fast.

Trusted by Remedy Meds, RxPros and 250+ other brands. Here is what they say.

  • The team at Exerta have been excellent and added over $250,000 in incremental revenue in 75 days. I highly recommend this service to any brand spending over $1,500 a day on ads on Meta or other social platforms.

    Mike Woolsey

    Verified Trustpilot review

    Been using Exerta for a month and my ROI nearly doubled. Setup was easy and the customer service is great. All my DMs, comments, and the conversions I would have lost are handled automatically.

    Moses

    Verified Trustpilot review

    Customer service is top notch and the platform is easy to use. This service has brought me over $30K in extra revenue this year.

    Nick Miller

    Verified Trustpilot review

    There are a lot of tools out there designed to improve ROI on Meta. Most of them are not worth the money or the time. Exerta helps me monetize my post comments so well that it has turned losing ads into profitable winners.

    JW

    Verified Trustpilot review

    The product is really focused on media buyer needs. AI bots can create a real difference for auto replies.

    G.D.

    Verified Trustpilot review

  • Set it up on a Friday. Came back Monday to 63 answered comments and 9 sales I would have slept through.

    Tomas

    Media buyer, DTC skincare

    Our CPA dropped after we cleaned up the comment sections. Buyers read comments before they click. Now ours actually sell for us.

    Priya S.

    Ecom founder

    It runs our client pages around the clock. No more 2am Slack fires about some troll under a fresh creative.

    Marcus B.

    Agency owner, lead gen

    Honestly forgot it was on until the recovered-revenue number showed up in the weekly report.

    Elle

    DTC apparel

Trustpilot average

4/5

every review 5 stars

Recovered for brands

0M+

and counting

Automation success

87%

replies that never fail

Brands on Exerta

100+

solo founders to enterprise

Social proof

Loved by teams that move fast.

Trusted by Remedy Meds, RxPros and 250+ other brands. Here is what they say.

  • The team at Exerta have been excellent and added over $250,000 in incremental revenue in 75 days. I highly recommend this service to any brand spending over $1,500 a day on ads on Meta or other social platforms.

    Mike Woolsey

    Verified Trustpilot review

    Been using Exerta for a month and my ROI nearly doubled. Setup was easy and the customer service is great. All my DMs, comments, and the conversions I would have lost are handled automatically.

    Moses

    Verified Trustpilot review

    Customer service is top notch and the platform is easy to use. This service has brought me over $30K in extra revenue this year.

    Nick Miller

    Verified Trustpilot review

    There are a lot of tools out there designed to improve ROI on Meta. Most of them are not worth the money or the time. Exerta helps me monetize my post comments so well that it has turned losing ads into profitable winners.

    JW

    Verified Trustpilot review

    The product is really focused on media buyer needs. AI bots can create a real difference for auto replies.

    G.D.

    Verified Trustpilot review

    We were paying two VAs to watch comments overnight. Exerta replaced that in a week, and it catches things they missed. The hidden-comment count alone justified the price.

    Dana K.

    Head of growth, supplements brand

    Set it up on a Friday. Came back Monday to 63 answered comments and 9 sales I would have slept through.

    Tomas

    Media buyer, DTC skincare

    Our CPA dropped after we cleaned up the comment sections. Buyers read comments before they click. Now ours actually sell for us.

    Priya S.

    Ecom founder

    It runs our client pages around the clock. No more 2am Slack fires about some troll under a fresh creative.

    Marcus B.

    Agency owner, lead gen

    Honestly forgot it was on until the recovered-revenue number showed up in the weekly report.

    Elle

    DTC apparel

Trustpilot average

4/5

every review 5 stars

Recovered for brands

0M+

and counting

Automation success

87%

replies that never fail

Brands on Exerta

100+

solo founders to enterprise

Get started today

Stop losing sales you already paid for.

Connect your channels in about a minute. Your AI employees start answering, moderating and closing the same day.

No credit card required

Live in under 5 minutes

250+ brands running

Cancel anytime

Get started today

Stop losing sales you already paid for.

Connect your channels in about a minute. Your AI employees start answering, moderating and closing the same day.

No credit card required

Live in under 5 minutes

250+ brands running

Cancel anytime

Get started today

Stop losing sales you already paid for.

Connect your channels in about a minute. Your AI employees start answering, moderating and closing the same day.

No credit card required

Live in under 5 minutes

250+ brands running

Cancel anytime

AI employees that answer every buyer, protect your ad spend and close sales around the clock.

All systems operational · 99.98% uptime last 90 days

SOC 2

Type II

GDPR

Compliant

99.9% SLA

Uptime

24/7

Support

1. Pricing and billing All prices displayed on exerta.ai are in US dollars and exclude applicable taxes unless stated otherwise. Prices are subject to change. Existing subscribers will receive at least 30 days’ written notice before any price increase takes effect on their account. Annual plan savings are calculated by comparing the annual billing rate to the equivalent monthly billing rate multiplied by 12.

2. Run and usage statisticsRevenue, engagement and success figures are based on aggregated platform data and customer-reported results across 250+ brands, and are updated periodically.

3. Time-to-value claims Statements such as “live in about a minute” reflect typical setup times observed for new accounts connecting through Meta Business Manager. Actual setup time may vary with the number of channels connected and the level of agent customization.

4. AI step suggestions Exerta’s AI features are powered by a blend of leading AI models, anchored by our own fine-tuned engagement model. Suggestion quality, accuracy and availability may vary. Exerta does not guarantee that AI-generated output will be accurate, complete or suitable for any particular use case. Review AI output before acting on it.

5. Integration availability The number of native integrations referenced on this website reflects integrations available at the time of last update. Integration availability may vary by subscription plan. Third-party integrations are subject to the terms, availability and API limitations of the respective third-party providers. Exerta does not guarantee the continued availability of any specific integration and is not responsible for disruptions caused by changes to third-party APIs or services.

6. Uptime and SLA The 99.9% uptime figure refers to our published Service Level Agreement (SLA) target for paid plan customers. Actual uptime may vary. Historical uptime statistics are available upon request.

7. Security and compliance certifications Exerta’s SOC 2 Type II (coming soon) certification covers the security, availability, processing integrity, confidentiality and privacy trust service criteria. GDPR compliance reflects our internal data protection practices and contractual commitments. HIPAA compliance is available exclusively on Enterprise plans and requires execution of a Business Associate Agreement (BAA). ISO 27001 certification is currently in progress. Compliance certifications are subject to annual renewal and audit. Copies of our most recent compliance reports are available to Enterprise customers under NDA upon request.

8. Customer testimonials and case studies Testimonials, quotes and case study results featured on this website reflect the experiences of individual customers. Results vary with ad spend, engagement volume, offer and configuration. Exerta does not guarantee that any customer will achieve similar results.

9. Third-party service marks and logos All third-party brand names, logos and service marks referenced on this website — including but not limited to Meta, Facebook, Instagram, TikTok, Shopify and Trustpilot — are the property of their respective owners. References to these services do not imply endorsement, sponsorship or affiliation.

10. Free plan limitations The Free plan does not require a credit card. Free plan usage is subject to the limits described on our pricing page, including a limited number of AI actions per month and comment hiding with stock replies only. Exerta reserves the right to modify the features and limits of the Free plan at any time.

11. Trial periods Free trial periods are available on paid plans as described at the time of signup. At the end of the trial period, the selected payment method will be charged at the applicable plan rate unless the subscription is cancelled before the trial expires. Trial periods are available once per customer and may not be combined with other promotional offers.

12. Data processing and privacy Exerta processes personal data in accordance with our Privacy Policy and Data Processing Agreement. Data residency options (US and EU) are available on all paid plans. The data residency region is selected at account creation and cannot be changed without contacting our support team. Customers responsible for processing personal data of EEA or UK residents are advised to execute our standard Data Processing Agreement, available at exerta.ai/legal/dpa.

13. Activity history retention Activity history is retained for 90 days on the Starter plan and for longer periods on larger plans, as described at signup. Exported data is the responsibility of the customer once downloaded.

14. AI model providers Exerta uses a blend of leading AI models together with our own fine-tuned engagement model, specialized for customer engagement. Model composition may change as we improve the product.

15. Mobile and desktop applications Exerta is available in the browser on desktop and mobile. Certain advanced configuration features are easiest on desktop. Application updates are released on a rolling basis.

16. Template library Prebuilt agent setups provided by Exerta are starting points and are not guaranteed to be suitable for any particular purpose. Customers are responsible for reviewing and testing agent behavior before enabling it on live channels.

17. Website content accuracy The information on this website is provided for general informational purposes only and is subject to change without notice. While we make every effort to keep the content accurate and up to date, Exerta makes no warranties or representations, express or implied, about the completeness, accuracy, reliability or suitability of the information contained on this website for any particular purpose.

18. Promotional offers and discounts Promotional pricing, discounts and special offers are subject to additional terms and conditions communicated at the time of the offer. Offers cannot be applied retroactively to existing subscriptions and may not be combined with other promotions unless explicitly stated. Exerta reserves the right to modify or discontinue promotional offers at any time.

19. Startup and non-profit programs Eligibility for our startup and non-profit discount programs is assessed at Exerta’s sole discretion based on the criteria described in our support documentation. Approved discounts apply to the base subscription price only and do not apply to add-ons, Enterprise features or professional services. Discount eligibility is subject to annual review.

20. Intellectual property This website is operated by Reascend LLC (d/b/a Exerta), a limited liability company formed in the State of Delaware, United States. References to “we”, “us” and “our” throughout this website refer to Reascend LLC (d/b/a Exerta). The use of this website and our Services is governed by the laws of the State of Delaware, United States, as described in our Terms of Service.

21. Accessibility Exerta is committed to making its website and application accessible to all users, including those with disabilities. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. If you experience any accessibility barriers, please contact us at accessibility@exerta.ai and we will make every effort to provide an accessible alternative.

22. Governing jurisdiction This website is operated by Reascend LLC (d/b/a Exerta), a limited liability company formed in the State of Delaware, United States. References to “we”, “us” and “our” throughout this website refer to Reascend LLC (d/b/a Exerta). The use of this website and our Services is governed by the laws of the State of Delaware, United States, as described in our Terms of Service.

AI employees that answer every buyer, protect your ad spend and close sales around the clock.

All systems operational · 99.98% uptime last 90 days

SOC 2

Type II

GDPR

Compliant

99.9% SLA

Uptime

24/7

Support

1. Pricing and billing All prices displayed on exerta.ai are in US dollars and exclude applicable taxes unless stated otherwise. Prices are subject to change. Existing subscribers will receive at least 30 days’ written notice before any price increase takes effect on their account. Annual plan savings are calculated by comparing the annual billing rate to the equivalent monthly billing rate multiplied by 12.

2. Run and usage statisticsRevenue, engagement and success figures are based on aggregated platform data and customer-reported results across 250+ brands, and are updated periodically.

3. Time-to-value claims Statements such as “live in about a minute” reflect typical setup times observed for new accounts connecting through Meta Business Manager. Actual setup time may vary with the number of channels connected and the level of agent customization.

4. AI step suggestions Exerta’s AI features are powered by a blend of leading AI models, anchored by our own fine-tuned engagement model. Suggestion quality, accuracy and availability may vary. Exerta does not guarantee that AI-generated output will be accurate, complete or suitable for any particular use case. Review AI output before acting on it.

5. Integration availability The number of native integrations referenced on this website reflects integrations available at the time of last update. Integration availability may vary by subscription plan. Third-party integrations are subject to the terms, availability and API limitations of the respective third-party providers. Exerta does not guarantee the continued availability of any specific integration and is not responsible for disruptions caused by changes to third-party APIs or services.

6. Uptime and SLA The 99.9% uptime figure refers to our published Service Level Agreement (SLA) target for paid plan customers. Actual uptime may vary. Historical uptime statistics are available upon request.

7. Security and compliance certifications Exerta’s SOC 2 Type II (coming soon) certification covers the security, availability, processing integrity, confidentiality and privacy trust service criteria. GDPR compliance reflects our internal data protection practices and contractual commitments. HIPAA compliance is available exclusively on Enterprise plans and requires execution of a Business Associate Agreement (BAA). ISO 27001 certification is currently in progress. Compliance certifications are subject to annual renewal and audit. Copies of our most recent compliance reports are available to Enterprise customers under NDA upon request.

8. Customer testimonials and case studies Testimonials, quotes and case study results featured on this website reflect the experiences of individual customers. Results vary with ad spend, engagement volume, offer and configuration. Exerta does not guarantee that any customer will achieve similar results.

9. Third-party service marks and logos All third-party brand names, logos and service marks referenced on this website — including but not limited to Meta, Facebook, Instagram, TikTok, Shopify and Trustpilot — are the property of their respective owners. References to these services do not imply endorsement, sponsorship or affiliation.

10. Free plan limitations The Free plan does not require a credit card. Free plan usage is subject to the limits described on our pricing page, including a limited number of AI actions per month and comment hiding with stock replies only. Exerta reserves the right to modify the features and limits of the Free plan at any time.

11. Trial periods Free trial periods are available on paid plans as described at the time of signup. At the end of the trial period, the selected payment method will be charged at the applicable plan rate unless the subscription is cancelled before the trial expires. Trial periods are available once per customer and may not be combined with other promotional offers.

12. Data processing and privacy Exerta processes personal data in accordance with our Privacy Policy and Data Processing Agreement. Data residency options (US and EU) are available on all paid plans. The data residency region is selected at account creation and cannot be changed without contacting our support team. Customers responsible for processing personal data of EEA or UK residents are advised to execute our standard Data Processing Agreement, available at exerta.ai/legal/dpa.

13. Activity history retention Activity history is retained for 90 days on the Starter plan and for longer periods on larger plans, as described at signup. Exported data is the responsibility of the customer once downloaded.

14. AI model providers Exerta uses a blend of leading AI models together with our own fine-tuned engagement model, specialized for customer engagement. Model composition may change as we improve the product.

15. Mobile and desktop applications Exerta is available in the browser on desktop and mobile. Certain advanced configuration features are easiest on desktop. Application updates are released on a rolling basis.

16. Template library Prebuilt agent setups provided by Exerta are starting points and are not guaranteed to be suitable for any particular purpose. Customers are responsible for reviewing and testing agent behavior before enabling it on live channels.

17. Website content accuracy The information on this website is provided for general informational purposes only and is subject to change without notice. While we make every effort to keep the content accurate and up to date, Exerta makes no warranties or representations, express or implied, about the completeness, accuracy, reliability or suitability of the information contained on this website for any particular purpose.

18. Promotional offers and discounts Promotional pricing, discounts and special offers are subject to additional terms and conditions communicated at the time of the offer. Offers cannot be applied retroactively to existing subscriptions and may not be combined with other promotions unless explicitly stated. Exerta reserves the right to modify or discontinue promotional offers at any time.

19. Startup and non-profit programs Eligibility for our startup and non-profit discount programs is assessed at Exerta’s sole discretion based on the criteria described in our support documentation. Approved discounts apply to the base subscription price only and do not apply to add-ons, Enterprise features or professional services. Discount eligibility is subject to annual review.

20. Intellectual property This website is operated by Reascend LLC (d/b/a Exerta), a limited liability company formed in the State of Delaware, United States. References to “we”, “us” and “our” throughout this website refer to Reascend LLC (d/b/a Exerta). The use of this website and our Services is governed by the laws of the State of Delaware, United States, as described in our Terms of Service.

21. Accessibility Exerta is committed to making its website and application accessible to all users, including those with disabilities. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. If you experience any accessibility barriers, please contact us at accessibility@exerta.ai and we will make every effort to provide an accessible alternative.

22. Governing jurisdiction This website is operated by Reascend LLC (d/b/a Exerta), a limited liability company formed in the State of Delaware, United States. References to “we”, “us” and “our” throughout this website refer to Reascend LLC (d/b/a Exerta). The use of this website and our Services is governed by the laws of the State of Delaware, United States, as described in our Terms of Service.

AI employees that answer every buyer, protect your ad spend and close sales around the clock.

All systems operational · 99.98% uptime last 90 days

SOC 2

Type II

GDPR

Compliant

99.9% SLA

Uptime

24/7

Support

1. Pricing and billing All prices displayed on exerta.ai are in US dollars and exclude applicable taxes unless stated otherwise. Prices are subject to change. Existing subscribers will receive at least 30 days’ written notice before any price increase takes effect on their account. Annual plan savings are calculated by comparing the annual billing rate to the equivalent monthly billing rate multiplied by 12.

2. Run and usage statisticsRevenue, engagement and success figures are based on aggregated platform data and customer-reported results across 250+ brands, and are updated periodically.

3. Time-to-value claims Statements such as “live in about a minute” reflect typical setup times observed for new accounts connecting through Meta Business Manager. Actual setup time may vary with the number of channels connected and the level of agent customization.

4. AI step suggestions Exerta’s AI features are powered by a blend of leading AI models, anchored by our own fine-tuned engagement model. Suggestion quality, accuracy and availability may vary. Exerta does not guarantee that AI-generated output will be accurate, complete or suitable for any particular use case. Review AI output before acting on it.

5. Integration availability The number of native integrations referenced on this website reflects integrations available at the time of last update. Integration availability may vary by subscription plan. Third-party integrations are subject to the terms, availability and API limitations of the respective third-party providers. Exerta does not guarantee the continued availability of any specific integration and is not responsible for disruptions caused by changes to third-party APIs or services.

6. Uptime and SLA The 99.9% uptime figure refers to our published Service Level Agreement (SLA) target for paid plan customers. Actual uptime may vary. Historical uptime statistics are available upon request.

7. Security and compliance certifications Exerta’s SOC 2 Type II (coming soon) certification covers the security, availability, processing integrity, confidentiality and privacy trust service criteria. GDPR compliance reflects our internal data protection practices and contractual commitments. HIPAA compliance is available exclusively on Enterprise plans and requires execution of a Business Associate Agreement (BAA). ISO 27001 certification is currently in progress. Compliance certifications are subject to annual renewal and audit. Copies of our most recent compliance reports are available to Enterprise customers under NDA upon request.

8. Customer testimonials and case studies Testimonials, quotes and case study results featured on this website reflect the experiences of individual customers. Results vary with ad spend, engagement volume, offer and configuration. Exerta does not guarantee that any customer will achieve similar results.

9. Third-party service marks and logos All third-party brand names, logos and service marks referenced on this website — including but not limited to Meta, Facebook, Instagram, TikTok, Shopify and Trustpilot — are the property of their respective owners. References to these services do not imply endorsement, sponsorship or affiliation.

10. Free plan limitations The Free plan does not require a credit card. Free plan usage is subject to the limits described on our pricing page, including a limited number of AI actions per month and comment hiding with stock replies only. Exerta reserves the right to modify the features and limits of the Free plan at any time.

11. Trial periods Free trial periods are available on paid plans as described at the time of signup. At the end of the trial period, the selected payment method will be charged at the applicable plan rate unless the subscription is cancelled before the trial expires. Trial periods are available once per customer and may not be combined with other promotional offers.

12. Data processing and privacy Exerta processes personal data in accordance with our Privacy Policy and Data Processing Agreement. Data residency options (US and EU) are available on all paid plans. The data residency region is selected at account creation and cannot be changed without contacting our support team. Customers responsible for processing personal data of EEA or UK residents are advised to execute our standard Data Processing Agreement, available at exerta.ai/legal/dpa.

13. Activity history retention Activity history is retained for 90 days on the Starter plan and for longer periods on larger plans, as described at signup. Exported data is the responsibility of the customer once downloaded.

14. AI model providers Exerta uses a blend of leading AI models together with our own fine-tuned engagement model, specialized for customer engagement. Model composition may change as we improve the product.

15. Mobile and desktop applications Exerta is available in the browser on desktop and mobile. Certain advanced configuration features are easiest on desktop. Application updates are released on a rolling basis.

16. Template library Prebuilt agent setups provided by Exerta are starting points and are not guaranteed to be suitable for any particular purpose. Customers are responsible for reviewing and testing agent behavior before enabling it on live channels.

17. Website content accuracy The information on this website is provided for general informational purposes only and is subject to change without notice. While we make every effort to keep the content accurate and up to date, Exerta makes no warranties or representations, express or implied, about the completeness, accuracy, reliability or suitability of the information contained on this website for any particular purpose.

18. Promotional offers and discounts Promotional pricing, discounts and special offers are subject to additional terms and conditions communicated at the time of the offer. Offers cannot be applied retroactively to existing subscriptions and may not be combined with other promotions unless explicitly stated. Exerta reserves the right to modify or discontinue promotional offers at any time.

19. Startup and non-profit programs Eligibility for our startup and non-profit discount programs is assessed at Exerta’s sole discretion based on the criteria described in our support documentation. Approved discounts apply to the base subscription price only and do not apply to add-ons, Enterprise features or professional services. Discount eligibility is subject to annual review.

20. Intellectual property All content on this website, including text, graphics, logos, icons, images, audio clips, digital downloads and software, is the property of Reascend LLC (d/b/a Exerta) or its content suppliers and is protected by applicable intellectual property laws. Exerta® is a registered trademark of Reascend LLC. Unauthorised reproduction, distribution or modification of any content from this website is prohibited without prior written consent.

21. Accessibility Exerta is committed to making its website and application accessible to all users, including those with disabilities. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. If you experience any accessibility barriers, please contact us at accessibility@exerta.ai and we will make every effort to provide an accessible alternative.

22. Governing jurisdiction This website is operated by Reascend LLC (d/b/a Exerta), a limited liability company formed in the State of Delaware, United States. References to “we”, “us” and “our” throughout this website refer to Reascend LLC (d/b/a Exerta). The use of this website and our Services is governed by the laws of the State of Delaware, United States, as described in our Terms of Service.