AI comment moderation + social management for paid & organic social

Stop letting your comment section kill your ads.

Exerta’s AI hides the toxic stuff, replies in your brand voice, and captures leads across every Facebook, Instagram, and TikTok ad you run. 24/7. So the money you spend on clicks actually converts.

No credit card · We set it up for you · Live in minutes

app.exerta.ai● Live
Live engagement an agent on every channel
@promo_x · Comment · Facebook · your ad
buy cheap followers, link in bio
Hidden before the next buyer scrolled · scam link
@harper.j · Comment · Instagram · your ad
how much is this and does it ship to Canada?
Exerta $49, free shipping over $75, and yes we ship to Canada. Sent you the link.
✓ Replied in seconds · buyer moved to DM
@jordan_t · DM · Instagram
can I get bundle pricing for my clinic?
✓ Handed to your team with the transcript · lead captured
Revenue recovered$3.75M+
↑ ad-driven, attributed back to the ad
Spam and scams
Hidden before buyers see them
Buyer questions
Answered in seconds
Leads
Handed off with attribution
Trusted by teams at:
Customer logoCustomer logoCustomer logoCustomer logoCustomer logoCustomer logoCustomer logoCustomer logoCustomer logoCustomer logoCustomer logoCustomer logoCustomer logoCustomer logoCustomer logoCustomer logoCustomer logoCustomer logoCustomer logoCustomer logoCustomer logoCustomer logoCustomer logoCustomer logoCustomer logoCustomer logoCustomer logoCustomer logo
250+
brands protected
from scrappy founders to billion-dollar brands
$51.2M/mo
ad spend protected
negativity stopped from spreading under paid creative
9/sec
engagements handled
comments and DMs answered, hidden or escalated
Excellent
rated on Trustpilot

Your best ad and your worst comment are living in the same box. Only one of them is protected right now.

You’re paying for the click. The comment section decides the sale.

Every ad you run sends buyers to one place first: the comments. Right now that’s where they see competitor spam, “is this a scam?”, unanswered questions, and the occasional slur, all sitting under creative you paid for. You optimized the creative, the audience, and the landing page. The comment section is the one surface you left unguarded.

  • ✓Buyers freeze. One scam accusation or ugly reply under your ad and the warm buyer scrolls past. You paid for that click and lost the sale in the comments.
  • ✓CTR drops, CAC climbs. Toxic, low-quality threads drag engagement quality down, so the algorithm shows your ad to fewer of the right people and charges you more for the ones it does.
  • ✓Questions go unanswered. “How much?” “Where’s my order?” “Does it ship to Canada?” Every ignored question under an ad is a buyer who was ready and got no reply.
See how it works →
New comment
Facebook · your ad
↓
AI reads intent
Exerta AI · buyer signal or spam
↓
Hidden or answered
Spam gone · buyer replied to in seconds
↓
Lead captured
DM handoff · attributed to the ad
Paid and organic24/7official Meta API

One AI agent, trained on your brand, handling every comment and DM the moment it lands.

Exerta reads intent, not keywords, so it catches the spam a keyword filter misses and never hides a real buyer by accident. Paid ads or organic posts. Facebook, Instagram, TikTok. One agent covers all of it.

Moderation

Intent-based moderation.

Exerta reads what a comment actually means, not just banned words, and hides spam, scam links, and toxicity the moment it lands. Every action is logged and reversible with one click.

Paid and organic
Replies

Replies in your brand voice.

Trained on your tone, past replies, and FAQs, Exerta answers buyers the way your best social manager would, consistently, day and night.

In seconds · 24/7
Social care

Automated social care.

“How much?” gets your pricing. “Where’s my order?” gets tracking. Common buyer questions are answered instantly, in public or via DM, so no warm lead sits waiting.

Public or DM
Leads

Lead capture on autopilot.

When a commenter shows buying intent or drops contact info, Exerta captures it and hands it to your team through a DM handoff, with server-to-server attribution back to the ad.

Attributed to the ad
Builder

Automation builder.

Drag-and-drop flows for your exact scenarios, promos, launches, objection handling, so the AI acts on your rules, not generic defaults.

Your rules
Human in the loop

Human in the loop.

Exerta handles the volume and surfaces only the edge cases that need a person. A filtered feed, not a firehose. Type a reply into any DM and the AI auto-pauses for that conversation.

Filtered feed

Try Exerta free. We set the whole thing up before you pay a cent.

Start a 7-day free trial and our team does the entire setup: connect your accounts, train the AI on your brand voice, build your flows. You see Exerta protecting your real ads before any card is charged. No credit card · Cancel anytime.

Start Free, We Set It Up

Live in minutes. Three steps. We do the heavy lifting.

Start free and our team connects your accounts, trains the AI on your brand voice, and turns it loose on your real ads. You see exactly what it hides, what it replies to, and what it turns into leads, on your own comment sections, not a demo account.

  • ✓Start free (2 min). Create your account and connect Meta and TikTok in one click. No credit card.
  • ✓We build your voice profile. We train Exerta on your brand voice, FAQs, and rules. Hiding goes live in about a minute, and your AI agent is live in one to two minutes.
  • ✓Relax. We handle the volume. Exerta moderates, replies, and captures leads 24/7. Edge cases get flagged to a shared channel, and you get reporting in-app.
Start Free, We Set It Up →
A real look at your ads
What buyers see under your current creative
↓
The exact comments we act on
Hidden, replied to, or turned into leads
↓
Fully set up by our team
Before you’re charged
Takes 2 minutesno credit cardlive in minutes

Keyword filters miss the spam. Generic bots sound like bots. Exerta does neither.

Most brands try three things first: a keyword blocklist, a chatbot flow, or a VA checking comments once a day. Here’s why none of them protect an ad running 24/7, and what Exerta does instead.

  • ✓Reads intent, not keywords. Keyword tools hide “great” in “great scam” and miss “clik here.” Exerta reads meaning, so it catches what filters miss and never buries a real buyer.
  • ✓Sounds like your brand, not a bot. Trained on your voice across Facebook, Instagram, and TikTok. Buyers get a real answer, not a canned one.
  • ✓Covers paid and organic, 24/7. One agent on every surface, on the ads where the money is and on your organic posts too. Not a single-platform patch.
  • ✓Every action logged and reversible. Full audit trail, one-click undo. Nothing disappears without a record.
  • ✓We prove the revenue, not just the moderation. Every recovered sale is attributed server-to-server back to the ad, and it is backed by a 90-day revenue-lift guarantee: no results, no charge.

Meta Business Partner · TikTok Marketing Partner · built on the official APIs, real page access, not scrapers.

They were paying for clicks and losing them in the comments. Then they turned on Exerta.

$250K
incremental revenue in 75 days
Mike Woolsey, who recommends Exerta for $1.5k+/day ad spenders
$500M+/yr
brand runs Exerta
Remedy Meds, across its paid social
34% + 89%
sales lift, and faster response
RxPros, seven figures recovered
6 figures/mo
in extra revenue across clients
Gassed, telehealth performance agency
“

The team at Exerta have been excellent and added over $250,000 in incremental revenue in 75 days. I highly recommend this service to any brand spending over $1,500 a day on ads on Meta or other social platforms.

MW
Mike Woolsey
Verified Trustpilot review
“

Our CPA dropped after we cleaned up the comment sections. Buyers read comments before they click. Now ours actually sell for us.

PS
Priya S.
Ecom founder
“

Been using Exerta for a month and my ROI nearly doubled. Setup was easy and the customer service is great. All my DMs, comments, and the conversions I would have lost are handled automatically.

M
Moses
Verified Trustpilot review

Rated Excellent on Trustpilot.

Protection that costs less than one lost sale a month.

Cancel anytime. No contract.

Free
$0/mo
A self-serve sample of Exerta
Best for trying it on your comments.
Start Free
What's included
  • ✓~100 AI actions / month
  • ✓Hiding + stock replies
  • ✓No AI agents, no support
Starter
$79.99/mo
or $769/yr (20% off) · 7-day free trial
Best for one brand that wants comments moderated and buyer questions answered.
Start Free, We Set It Up
Everything in Free, plus:
  • ✓500 AI credits / month
  • ✓2 pages, 4 AI agents
  • ✓1 ad platform (Meta or TikTok)
  • ✓7 moderation rules
  • ✓In-app live-chat support
Done-For-You
Book a call
From $999/mo
Best for agencies and high-volume advertisers who want it off their plate.
Book a demo
Everything in Starter, plus:
  • ✓Everything, fully managed
  • ✓We build, train, and maintain it
  • ✓Shared channel + reporting
  • ✓Scales inside the app

Not sure which plan is right for you?

Talk to our team, we’ll help you find the right fit in under 15 minutes. Every paid plan is backed by our 90-day revenue-lift guarantee: no results, no charge.

Book a demo

One conversation, from the ad to the order and after.

Protecting your ads is where most brands meet Exerta. The same conversation continues on your site, after the cart, and after the order.

On your site

AI sales agent

Sizing, shipping and “is it worth it” answered on the product page and at exit intent.

Website · 24/7Learn more →
After the cart

Abandoned cart recovery

A call within minutes and a text with their own cart. 3x recovery when the buyer is reached live.

Voice + SMS · 24/7Learn more →
After the order

Post-purchase survey

Every customer interviewed on the thank-you page, then by text or a call. Answers routed to a person and fed back to the other agents.

Web chat, SMS, voice · every order

Questions, answered.

1.Getting started
Barely. We set it up, train it on your voice, and flag only the edge cases that need you. It is a filtered feed, not a firehose.
2.Product
3.Agencies and data

Further reading: Best Facebook comment moderation tools · How to stop spam comments on Facebook ads · Facebook ad comment moderation playbook · Social media moderation tools compared

Get started today

Stop losing sales you already paid for.

Connect your channels in about a minute. Your AI employees start answering, moderating and closing the same day.

No credit card required

Live in under 5 minutes

250+ brands running

Cancel anytime

Get started today

Stop losing sales you already paid for.

Connect your channels in about a minute. Your AI employees start answering, moderating and closing the same day.

No credit card required

Live in under 5 minutes

250+ brands running

Cancel anytime

Get started today

Stop losing sales you already paid for.

Connect your channels in about a minute. Your AI employees start answering, moderating and closing the same day.

No credit card required

Live in under 5 minutes

250+ brands running

Cancel anytime

AI employees that answer every buyer, protect your ad spend and close sales around the clock.

All systems operational · 99.98% uptime last 90 days

SOC 2

Type II

GDPR

Compliant

99.9% SLA

Uptime

24/7

Support

1. Pricing and billing All prices displayed on exerta.ai are in US dollars and exclude applicable taxes unless stated otherwise. Prices are subject to change. Existing subscribers will receive at least 30 days’ written notice before any price increase takes effect on their account. Annual plan savings are calculated by comparing the annual billing rate to the equivalent monthly billing rate multiplied by 12.

2. Run and usage statisticsRevenue, engagement and success figures are based on aggregated platform data and customer-reported results across 250+ brands, and are updated periodically.

3. Time-to-value claims Statements such as “live in about a minute” reflect typical setup times observed for new accounts connecting through Meta Business Manager. Actual setup time may vary with the number of channels connected and the level of agent customization.

4. AI step suggestions Exerta’s AI features are powered by a blend of leading AI models, anchored by our own fine-tuned engagement model. Suggestion quality, accuracy and availability may vary. Exerta does not guarantee that AI-generated output will be accurate, complete or suitable for any particular use case. Review AI output before acting on it.

5. Integration availability The number of native integrations referenced on this website reflects integrations available at the time of last update. Integration availability may vary by subscription plan. Third-party integrations are subject to the terms, availability and API limitations of the respective third-party providers. Exerta does not guarantee the continued availability of any specific integration and is not responsible for disruptions caused by changes to third-party APIs or services.

6. Uptime and SLA The 99.9% uptime figure refers to our published Service Level Agreement (SLA) target for paid plan customers. Actual uptime may vary. Historical uptime statistics are available upon request.

7. Security and compliance certifications Exerta’s SOC 2 Type II (coming soon) certification covers the security, availability, processing integrity, confidentiality and privacy trust service criteria. GDPR compliance reflects our internal data protection practices and contractual commitments. HIPAA compliance is available exclusively on Enterprise plans and requires execution of a Business Associate Agreement (BAA). ISO 27001 certification is currently in progress. Compliance certifications are subject to annual renewal and audit. Copies of our most recent compliance reports are available to Enterprise customers under NDA upon request.

8. Customer testimonials and case studies Testimonials, quotes and case study results featured on this website reflect the experiences of individual customers. Results vary with ad spend, engagement volume, offer and configuration. Exerta does not guarantee that any customer will achieve similar results.

9. Third-party service marks and logos All third-party brand names, logos and service marks referenced on this website — including but not limited to Meta, Facebook, Instagram, TikTok, Shopify and Trustpilot — are the property of their respective owners. References to these services do not imply endorsement, sponsorship or affiliation.

10. Free plan limitations The Free plan does not require a credit card. Free plan usage is subject to the limits described on our pricing page, including a limited number of AI actions per month and comment hiding with stock replies only. Exerta reserves the right to modify the features and limits of the Free plan at any time.

11. Trial periods Free trial periods are available on paid plans as described at the time of signup. At the end of the trial period, the selected payment method will be charged at the applicable plan rate unless the subscription is cancelled before the trial expires. Trial periods are available once per customer and may not be combined with other promotional offers.

12. Data processing and privacy Exerta processes personal data in accordance with our Privacy Policy and Data Processing Agreement. Data residency options (US and EU) are available on all paid plans. The data residency region is selected at account creation and cannot be changed without contacting our support team. Customers responsible for processing personal data of EEA or UK residents are advised to execute our standard Data Processing Agreement, available at exerta.ai/legal/dpa.

13. Activity history retention Activity history is retained for 90 days on the Starter plan and for longer periods on larger plans, as described at signup. Exported data is the responsibility of the customer once downloaded.

14. AI model providers Exerta uses a blend of leading AI models together with our own fine-tuned engagement model, specialized for customer engagement. Model composition may change as we improve the product.

15. Mobile and desktop applications Exerta is available in the browser on desktop and mobile. Certain advanced configuration features are easiest on desktop. Application updates are released on a rolling basis.

16. Template library Prebuilt agent setups provided by Exerta are starting points and are not guaranteed to be suitable for any particular purpose. Customers are responsible for reviewing and testing agent behavior before enabling it on live channels.

17. Website content accuracy The information on this website is provided for general informational purposes only and is subject to change without notice. While we make every effort to keep the content accurate and up to date, Exerta makes no warranties or representations, express or implied, about the completeness, accuracy, reliability or suitability of the information contained on this website for any particular purpose.

18. Promotional offers and discounts Promotional pricing, discounts and special offers are subject to additional terms and conditions communicated at the time of the offer. Offers cannot be applied retroactively to existing subscriptions and may not be combined with other promotions unless explicitly stated. Exerta reserves the right to modify or discontinue promotional offers at any time.

19. Startup and non-profit programs Eligibility for our startup and non-profit discount programs is assessed at Exerta’s sole discretion based on the criteria described in our support documentation. Approved discounts apply to the base subscription price only and do not apply to add-ons, Enterprise features or professional services. Discount eligibility is subject to annual review.

20. Intellectual property This website is operated by Reascend LLC (d/b/a Exerta), a limited liability company formed in the State of Delaware, United States. References to “we”, “us” and “our” throughout this website refer to Reascend LLC (d/b/a Exerta). The use of this website and our Services is governed by the laws of the State of Delaware, United States, as described in our Terms of Service.

21. Accessibility Exerta is committed to making its website and application accessible to all users, including those with disabilities. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. If you experience any accessibility barriers, please contact us at accessibility@exerta.ai and we will make every effort to provide an accessible alternative.

22. Governing jurisdiction This website is operated by Reascend LLC (d/b/a Exerta), a limited liability company formed in the State of Delaware, United States. References to “we”, “us” and “our” throughout this website refer to Reascend LLC (d/b/a Exerta). The use of this website and our Services is governed by the laws of the State of Delaware, United States, as described in our Terms of Service.

AI employees that answer every buyer, protect your ad spend and close sales around the clock.

All systems operational · 99.98% uptime last 90 days

SOC 2

Type II

GDPR

Compliant

99.9% SLA

Uptime

24/7

Support

1. Pricing and billing All prices displayed on exerta.ai are in US dollars and exclude applicable taxes unless stated otherwise. Prices are subject to change. Existing subscribers will receive at least 30 days’ written notice before any price increase takes effect on their account. Annual plan savings are calculated by comparing the annual billing rate to the equivalent monthly billing rate multiplied by 12.

2. Run and usage statisticsRevenue, engagement and success figures are based on aggregated platform data and customer-reported results across 250+ brands, and are updated periodically.

3. Time-to-value claims Statements such as “live in about a minute” reflect typical setup times observed for new accounts connecting through Meta Business Manager. Actual setup time may vary with the number of channels connected and the level of agent customization.

4. AI step suggestions Exerta’s AI features are powered by a blend of leading AI models, anchored by our own fine-tuned engagement model. Suggestion quality, accuracy and availability may vary. Exerta does not guarantee that AI-generated output will be accurate, complete or suitable for any particular use case. Review AI output before acting on it.

5. Integration availability The number of native integrations referenced on this website reflects integrations available at the time of last update. Integration availability may vary by subscription plan. Third-party integrations are subject to the terms, availability and API limitations of the respective third-party providers. Exerta does not guarantee the continued availability of any specific integration and is not responsible for disruptions caused by changes to third-party APIs or services.

6. Uptime and SLA The 99.9% uptime figure refers to our published Service Level Agreement (SLA) target for paid plan customers. Actual uptime may vary. Historical uptime statistics are available upon request.

7. Security and compliance certifications Exerta’s SOC 2 Type II (coming soon) certification covers the security, availability, processing integrity, confidentiality and privacy trust service criteria. GDPR compliance reflects our internal data protection practices and contractual commitments. HIPAA compliance is available exclusively on Enterprise plans and requires execution of a Business Associate Agreement (BAA). ISO 27001 certification is currently in progress. Compliance certifications are subject to annual renewal and audit. Copies of our most recent compliance reports are available to Enterprise customers under NDA upon request.

8. Customer testimonials and case studies Testimonials, quotes and case study results featured on this website reflect the experiences of individual customers. Results vary with ad spend, engagement volume, offer and configuration. Exerta does not guarantee that any customer will achieve similar results.

9. Third-party service marks and logos All third-party brand names, logos and service marks referenced on this website — including but not limited to Meta, Facebook, Instagram, TikTok, Shopify and Trustpilot — are the property of their respective owners. References to these services do not imply endorsement, sponsorship or affiliation.

10. Free plan limitations The Free plan does not require a credit card. Free plan usage is subject to the limits described on our pricing page, including a limited number of AI actions per month and comment hiding with stock replies only. Exerta reserves the right to modify the features and limits of the Free plan at any time.

11. Trial periods Free trial periods are available on paid plans as described at the time of signup. At the end of the trial period, the selected payment method will be charged at the applicable plan rate unless the subscription is cancelled before the trial expires. Trial periods are available once per customer and may not be combined with other promotional offers.

12. Data processing and privacy Exerta processes personal data in accordance with our Privacy Policy and Data Processing Agreement. Data residency options (US and EU) are available on all paid plans. The data residency region is selected at account creation and cannot be changed without contacting our support team. Customers responsible for processing personal data of EEA or UK residents are advised to execute our standard Data Processing Agreement, available at exerta.ai/legal/dpa.

13. Activity history retention Activity history is retained for 90 days on the Starter plan and for longer periods on larger plans, as described at signup. Exported data is the responsibility of the customer once downloaded.

14. AI model providers Exerta uses a blend of leading AI models together with our own fine-tuned engagement model, specialized for customer engagement. Model composition may change as we improve the product.

15. Mobile and desktop applications Exerta is available in the browser on desktop and mobile. Certain advanced configuration features are easiest on desktop. Application updates are released on a rolling basis.

16. Template library Prebuilt agent setups provided by Exerta are starting points and are not guaranteed to be suitable for any particular purpose. Customers are responsible for reviewing and testing agent behavior before enabling it on live channels.

17. Website content accuracy The information on this website is provided for general informational purposes only and is subject to change without notice. While we make every effort to keep the content accurate and up to date, Exerta makes no warranties or representations, express or implied, about the completeness, accuracy, reliability or suitability of the information contained on this website for any particular purpose.

18. Promotional offers and discounts Promotional pricing, discounts and special offers are subject to additional terms and conditions communicated at the time of the offer. Offers cannot be applied retroactively to existing subscriptions and may not be combined with other promotions unless explicitly stated. Exerta reserves the right to modify or discontinue promotional offers at any time.

19. Startup and non-profit programs Eligibility for our startup and non-profit discount programs is assessed at Exerta’s sole discretion based on the criteria described in our support documentation. Approved discounts apply to the base subscription price only and do not apply to add-ons, Enterprise features or professional services. Discount eligibility is subject to annual review.

20. Intellectual property This website is operated by Reascend LLC (d/b/a Exerta), a limited liability company formed in the State of Delaware, United States. References to “we”, “us” and “our” throughout this website refer to Reascend LLC (d/b/a Exerta). The use of this website and our Services is governed by the laws of the State of Delaware, United States, as described in our Terms of Service.

21. Accessibility Exerta is committed to making its website and application accessible to all users, including those with disabilities. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. If you experience any accessibility barriers, please contact us at accessibility@exerta.ai and we will make every effort to provide an accessible alternative.

22. Governing jurisdiction This website is operated by Reascend LLC (d/b/a Exerta), a limited liability company formed in the State of Delaware, United States. References to “we”, “us” and “our” throughout this website refer to Reascend LLC (d/b/a Exerta). The use of this website and our Services is governed by the laws of the State of Delaware, United States, as described in our Terms of Service.

AI employees that answer every buyer, protect your ad spend and close sales around the clock.

All systems operational · 99.98% uptime last 90 days

SOC 2

Type II

GDPR

Compliant

99.9% SLA

Uptime

24/7

Support

1. Pricing and billing All prices displayed on exerta.ai are in US dollars and exclude applicable taxes unless stated otherwise. Prices are subject to change. Existing subscribers will receive at least 30 days’ written notice before any price increase takes effect on their account. Annual plan savings are calculated by comparing the annual billing rate to the equivalent monthly billing rate multiplied by 12.

2. Run and usage statisticsRevenue, engagement and success figures are based on aggregated platform data and customer-reported results across 250+ brands, and are updated periodically.

3. Time-to-value claims Statements such as “live in about a minute” reflect typical setup times observed for new accounts connecting through Meta Business Manager. Actual setup time may vary with the number of channels connected and the level of agent customization.

4. AI step suggestions Exerta’s AI features are powered by a blend of leading AI models, anchored by our own fine-tuned engagement model. Suggestion quality, accuracy and availability may vary. Exerta does not guarantee that AI-generated output will be accurate, complete or suitable for any particular use case. Review AI output before acting on it.

5. Integration availability The number of native integrations referenced on this website reflects integrations available at the time of last update. Integration availability may vary by subscription plan. Third-party integrations are subject to the terms, availability and API limitations of the respective third-party providers. Exerta does not guarantee the continued availability of any specific integration and is not responsible for disruptions caused by changes to third-party APIs or services.

6. Uptime and SLA The 99.9% uptime figure refers to our published Service Level Agreement (SLA) target for paid plan customers. Actual uptime may vary. Historical uptime statistics are available upon request.

7. Security and compliance certifications Exerta’s SOC 2 Type II (coming soon) certification covers the security, availability, processing integrity, confidentiality and privacy trust service criteria. GDPR compliance reflects our internal data protection practices and contractual commitments. HIPAA compliance is available exclusively on Enterprise plans and requires execution of a Business Associate Agreement (BAA). ISO 27001 certification is currently in progress. Compliance certifications are subject to annual renewal and audit. Copies of our most recent compliance reports are available to Enterprise customers under NDA upon request.

8. Customer testimonials and case studies Testimonials, quotes and case study results featured on this website reflect the experiences of individual customers. Results vary with ad spend, engagement volume, offer and configuration. Exerta does not guarantee that any customer will achieve similar results.

9. Third-party service marks and logos All third-party brand names, logos and service marks referenced on this website — including but not limited to Meta, Facebook, Instagram, TikTok, Shopify and Trustpilot — are the property of their respective owners. References to these services do not imply endorsement, sponsorship or affiliation.

10. Free plan limitations The Free plan does not require a credit card. Free plan usage is subject to the limits described on our pricing page, including a limited number of AI actions per month and comment hiding with stock replies only. Exerta reserves the right to modify the features and limits of the Free plan at any time.

11. Trial periods Free trial periods are available on paid plans as described at the time of signup. At the end of the trial period, the selected payment method will be charged at the applicable plan rate unless the subscription is cancelled before the trial expires. Trial periods are available once per customer and may not be combined with other promotional offers.

12. Data processing and privacy Exerta processes personal data in accordance with our Privacy Policy and Data Processing Agreement. Data residency options (US and EU) are available on all paid plans. The data residency region is selected at account creation and cannot be changed without contacting our support team. Customers responsible for processing personal data of EEA or UK residents are advised to execute our standard Data Processing Agreement, available at exerta.ai/legal/dpa.

13. Activity history retention Activity history is retained for 90 days on the Starter plan and for longer periods on larger plans, as described at signup. Exported data is the responsibility of the customer once downloaded.

14. AI model providers Exerta uses a blend of leading AI models together with our own fine-tuned engagement model, specialized for customer engagement. Model composition may change as we improve the product.

15. Mobile and desktop applications Exerta is available in the browser on desktop and mobile. Certain advanced configuration features are easiest on desktop. Application updates are released on a rolling basis.

16. Template library Prebuilt agent setups provided by Exerta are starting points and are not guaranteed to be suitable for any particular purpose. Customers are responsible for reviewing and testing agent behavior before enabling it on live channels.

17. Website content accuracy The information on this website is provided for general informational purposes only and is subject to change without notice. While we make every effort to keep the content accurate and up to date, Exerta makes no warranties or representations, express or implied, about the completeness, accuracy, reliability or suitability of the information contained on this website for any particular purpose.

18. Promotional offers and discounts Promotional pricing, discounts and special offers are subject to additional terms and conditions communicated at the time of the offer. Offers cannot be applied retroactively to existing subscriptions and may not be combined with other promotions unless explicitly stated. Exerta reserves the right to modify or discontinue promotional offers at any time.

19. Startup and non-profit programs Eligibility for our startup and non-profit discount programs is assessed at Exerta’s sole discretion based on the criteria described in our support documentation. Approved discounts apply to the base subscription price only and do not apply to add-ons, Enterprise features or professional services. Discount eligibility is subject to annual review.

20. Intellectual property All content on this website, including text, graphics, logos, icons, images, audio clips, digital downloads and software, is the property of Reascend LLC (d/b/a Exerta) or its content suppliers and is protected by applicable intellectual property laws. Exerta® is a registered trademark of Reascend LLC. Unauthorised reproduction, distribution or modification of any content from this website is prohibited without prior written consent.

21. Accessibility Exerta is committed to making its website and application accessible to all users, including those with disabilities. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. If you experience any accessibility barriers, please contact us at accessibility@exerta.ai and we will make every effort to provide an accessible alternative.

22. Governing jurisdiction This website is operated by Reascend LLC (d/b/a Exerta), a limited liability company formed in the State of Delaware, United States. References to “we”, “us” and “our” throughout this website refer to Reascend LLC (d/b/a Exerta). The use of this website and our Services is governed by the laws of the State of Delaware, United States, as described in our Terms of Service.