AI abandoned cart recovery. Phone calls and SMS that actually convert.
Email reaches the carts you already captured, whenever the buyer opens it. Exerta calls each abandoned cart within minutes, in your brand’s name, answers what stopped them, and texts a link back to their own cart.
Dedicated numbers in your name · Consent-first · Tracked to the order
Most carts aren’t lost to price. They’re lost to a question nobody was there to answer. Exerta answers it while the cart is still open.
A call within minutes. A text with their cart. One conversation.
Email is the floor. The call is where the recovery rate moves, because it is the only channel that can answer a question.
- ✓We detect the abandoned cart or failed payment the moment it happens
- ✓An AI agent calls promptly, in your brand’s name, and handles the objection
- ✓A text follows with a link back to their own cart, replies handled by the same agent
- ✓Everything stops the moment they buy or opt out
Everything that runs, from the first ring to the order.
One agent handles the call, the voicemail, the text and the replies, so the buyer has one conversation instead of three campaigns.
The call
Prompt, in your brand’s name. Answers what stopped them and handles the objection on the spot.
The voicemail
No answer? A short voicemail in your voice, so the text that follows has context.
The text with their cart
One link back to the customer’s own cart, from a dedicated number registered in your name.
Reply handling
“Does it come in blue?” gets answered by the same agent, with the link swapped in.
Failed payments
Often the easiest recovery: the buyer already decided. A call explains, a text links back to retry.
Tracked to the order
Every recovered order sits next to the conversation that closed it, in your revenue report.
Ready to recover the carts you already paid for?
Bring your monthly cart count and average order to the call. We’ll show you the math before you commit to anything.
The recovery rate moves with one thing: whether we reached the buyer.
From a live Exerta deployment. Same offer, same funnel, same days. The only variable is the conversation.
Speed decides it. A buyer’s motivation fades by the minute.
An abandoned cart is a lead at the peak of intent. Sales teams have measured speed to lead for years. Most stores still answer it with an email the next morning.
Motivation is a spike, not a plateau.
Someone who left a cart at 6:40 pm wanted it at 6:40 pm. By the next morning the spike has faded and you are selling to a person who barely remembers why they were interested. A call within minutes reaches the buyer who still cares.
The one-job hire.
A roofer closing 55% of his leads on two or three a day had one secret: a hire whose only job was to call every lead the moment it came in. Seconds instead of hours, and his tiny lead flow outproduced companies with ten times the leads.
Measure your own speed to an abandoned cart.
If it is hours, we make it minutes. If it is minutes, we make it seconds. You will know it is fast enough when buyers say “wow, that was fast.”
What fires, and when.
A typical sequence. Timing is tuned per brand and always runs inside quiet hours.
Email vs SMS vs an AI call.
Keep all three. Email is cheap and reaches everyone you captured. The call is the only one that can answer a question.
| SMS | AI call + text (Exerta) | ||
|---|---|---|---|
| Reaches | Captured emails, when opened | Consented mobiles, in seconds | Consented mobiles, live or voicemail |
| Answers the buyer’s question | No | Only if a person replies | Yes, on the call and by text |
| Speed to purchase | Hours to days | Minutes to hours | Minutes after a live conversation |
| Consent needed | Marketing email opt-in | Prior express written consent | Prior express written consent |
| Best for | Every cart, the cheapest layer | Quick nudges to captured mobiles | High-value carts, failed payments, buyers with questions |
Connect your store. Approve the script. We handle the rest.
No rebuild of your email flows and no new tool for your team to learn. Cart recovery runs beside Klaviyo or Shopify Email, not instead of them.
- ✓Shopify, WooCommerce, Klaviyo, Customer.io and most customer databases
- ✓Dedicated numbers registered with the carriers in your brand’s name
- ✓Agent trained on your products, policies and what it may promise
- ✓Consent collected at your checkout, quiet hours enforced, opt-outs honored instantly
Brands that put Exerta on their conversations.
The team at Exerta have been excellent and added over $250,000 in incremental revenue in 75 days. I highly recommend this service to any brand spending over $1,500 a day on ads on Meta or other social platforms.
Our CPA dropped after we cleaned up the comment sections. Buyers read comments before they click. Now ours actually sell for us.
Been using Exerta for a month and my ROI nearly doubled. Setup was easy and the customer service is great. All my DMs, comments, and the conversions I would have lost are handled automatically.
Priced on your cart volume, not a seat count.
Custom pricing per brand, because what it is worth depends on how many carts you lose and what they are worth.
- ✓Numbers, training and setup handled for you
- ✓One agent across call, voicemail, text and replies
- ✓Every recovered order tied to its conversation
- ✓Runs beside your existing email flows
- ✓90-day revenue-lift guarantee: no results, no charge
- ✓100 AI actions / month
- ✓Comment hiding rules
- ✓Stock replies on one page
- ✓Upgrade or add cart recovery any time
Not sure cart recovery fits your store?
Talk to our team. We’ll look at your cart volume and tell you plainly whether it is worth it.
One conversation, from the ad to the order and after.
Cart recovery is one of four places Exerta picks the buyer’s conversation back up. Each is its own product. They share what they learn.
Comment moderation and replies
Buyers answered in seconds, spam and scams hidden, on Facebook, Instagram and TikTok ads.
AI sales agent
Sizing, shipping and “is it worth it” answered on the product page and at exit intent.
Post-purchase survey
Every customer interviewed on the thank-you page, then by text or a call. Answers routed to a person and fed back to the other agents.
Abandoned cart recovery, answered.
Further reading: 15 abandoned cart email examples · Abandoned cart SMS: templates, timing and compliance · 20 abandoned cart text message examples · Shopify abandoned cart recovery setup